On April 15, the following Operations Division personnel were awarded Commissioner’s Commendations for their concerted efforts, professional response and teamwork relative to an incident at Massachusetts General Hospital: Darlene Tevnan, Teresa Myers, Jacqueline Bailey, Priscilla Carter-Mattocks, Pauline MacDoughall, Rose Hudson, Sonya Bynoe, Jerry Suarez and Chanda Joseph.
On Tuesday, October 27th Officers Burrows and McCarthy in the A102D unit were dispatched to the area of 50 Staniford Street for shots fired. The officers and detectives learned a female doctor from 50 Staniford Street was suffering from multiple stab wounds to the face, arm, chest, shoulder and hand. The victim was transported to Massachusetts General Hospital. Homicide Detectives learned an off duty security guard came to the victim\’s aid and shot the suspect, Carciero. The suspect was transported to Massachusetts General Hospital and pronounced.
As the incident unfolded, there were an overwhelming number of cell phone calls to Operations. Per the Call-Taker\’s active shooter training, each caller was asked to provide information about the suspect and victims. At the same time, each caller was instructed to remain calm and stay in their respective lock down positions until relieved by Boston Police.
The collective efforts of the Operations Division Call-Takers where they provided crucial real-time updates to the Channel Two Dispatcher that may have saved the life of the stabbing victim.
Civilian Dispatcher Tevnan should be commended for maintaining her professional demeanor under the pressure of the moment. Her eight years of dispatch experience were clearly resonant with regard to her skilled actions in response to this volitile situation. Civilian Dispatcher Tevnan simultaneously scanned through onscreen data, communicated with numerous units via police radio, and spoke with callers on the telephone in order to contain the suspect and rescue the victim.
Civilian Dispatcher Teresa Myers quickly realized the potential for an active shooter situation and coordinated with Dispatcher Tevnan the dispatch of additional units from District Area D-4 to assist with the situation.
The Operations Supervisors immediately recognized this potential active shooter scene. Each took and active role by instantaneously interpreting the facts at hand, and accessing the potential dangers involved. Lieutenant Matthew Spillane, along with Sergeant David Kiley ordered all proximate units available to immediately converge on 50 Staniford Street in a premptive effort to neutralize what may have been an active shooter.
The Operations Clerks were quickly able to make all the apropriate notifications in a timely and efficient manner.
For their concerted efforts, professional response and teamwork, Teresa Myers, Jacqueline Bailey, Priscilla Carter-Mattocks, Pauline MacDoughall, Rose Hudson, Sonya Bynoe, Jerry Suarez and Chanda Joseph were therefore awarded a Commissioner’s Commendation.